Everyone can get a free telephone advice call, regardless of your circumstances.

Are you eligible for a free Home Visit?

You may be surprised to find out that you are. See if you meet just ONE of the criteria below. If you’re not sure, don’t hesitate to contact us: 01768 216 500 or [email protected].

If you are eligible:

Also use this link if you want to apply for someone else.

I found the service to be professional, prompt, practical and friendly. Can’t fault it.

Ian, Kendal

“This is a great scheme, which I’m proud to be a champion of. Many of the homes in our area are very old, or in need of modernisation, and therefore can be difficult to heat or have outdated heating systems. A cold and damp home can cause many health problems, so it is crucial that people get the advice and financial assistance they need to turn their homes from cold to cosy. So I’d encourage everyone to take a look at the website or give the team a ring, to see if there is any help available to them.”

Executive member with responsibility for policy, governance and people resources

Councillor Marion Fitzgerald, Allerdale Borough Council

Health Criteria

  • Cardiovascular condition (inc. Coronary heart disease, stroke, hypertension, transient ischemic attack)
  • Respiratory condition (inc. COPD, asthma)
  • Neurological or neurobiological condition (inc. Dementia, Parkinson’s disease, MS, epilepsy, fibromyalgia, ME)
  • Musculoskeletal conditions (inc. Arthritis, limited mobility, recently attended hospital due to a fall)
  • Blood conditions (inc. Sickle cell disease, thalassaemia)
  • Cancer
  • Moderate to severe mental illness (inc. Schizophrenia, bipolar disorder and depression where receiving regular treatment)
  • Severe learning difficulties
  • Autoimmune or immunodeficiency diseases (inc. Lupus, diabetes, HIV)
  • Terminally ill
  • Other illness exacerbated by cold (confirmed by a GP)
  • In possession of a valid NHS Medical Exemption Certificate.

Vulnerability Criteria

  • Victim of domestic violence
  • Recent bereavement
  • Moving in and out of homelessness
  • Recent immigrant or asylum seeker
  • Physical or sensory disability
  • Have ECO-Flex Declaration from you council
  • Be registered on the Priority Services Register
  • Households with children under the age of 16

  • Households with people over the age of 65

Income Criteria

  • Employment and Support Allowance
  • Jobseekers Allowance
  • Income Support
  • Pension Credit
  • Child Tax Credit
  • Working Tax Credit
  • Universal Credit
  • Carer’s Allowance
  • Housing Benefit or Council Tax reduction
  • A disability benefit (inc. Attendance allowance, DLA, PIP)
  • MOD administered benefits
  • Or your gross income is no more than £31,000.

If you are not eligible:

You can still take advantage of our impartial expert advice even if you don’t meet the criteria for a free home visit.  Our advisors can save you time and money in the long term, from simplifying the myriad of options out there through to extensive energy audits or thermal imaging surveys. 

Telephone advice

You can have a free chat with one of our qualified advisers who can give general advice answer initial queries. Click the button to complete our enquiry form or  call 01768 216500 and ask to be booked in for your free initial advice call. 

Home audits

We offer a comprehensive assessment of your home to help you plan a retrofit, including modelling the current heat loss and carbon footprint of your home and how they could improve with a range of retrofit options. Prices start at £630 ex VAT, depending on the size, complexity and location of your property, as well as your specific objectives.