Our team are based in (or very near) Cumbria and all are experienced, helpful and sympathetic. They will ask you a series of questions to work out what support we can give you. You can find out about our in-house team of service managers, customer service administrators, project managers and project officers on our ‘CAfS team’ webpage.

We work with a fantastic group of Home Energy Advisers and Home Retrofit Assessors who deliver home visits and surveys on our behalf. All of our colleagues who give home energy advice are DBS checked, and thoroughly trained. Our Home Energy Advisers hold City & Guilds Level 3 Award in Energy Awareness as a minimum. They are quality assured by our internal expert staff, attend our monthly meetings to stay up to date with the latest information and regularly assessed.