Cold to Cosy Homes Cumbria is expanding its service to deliver more free home energy advice support across all districts of Cumbria. We are looking for a project officer with skills and experience of providing  excellent customer service and experience of working with a diverse range of  people and communities.

You will be part of a passionate team, working cooperatively to provide home energy advice in clients’ homes, but telephone and at events across Cumbria. You’ll develop and maintain relationships with external stakeholders including charities, local authorities and voluntary organisations.

Key Responsibilities and Tasks

  • Service delivery: energy advice by telephone, online, in-person at people’s homes and at events in Cumbria
  • Provide high quality customer service – building a friendly rapport with clients and a strong reputation for Cold to Cosy Homes and CAfS
  • Communication – maintain effective communication with relevant stakeholders.
  • Contribute to the review and development of the service, supporting the project manager and the team of advisors.

You will also be able to contribute to the on-going work of CAfS generally, including attending appropriate meetings and training sessions.

To apply, please email your completed application form to us by 9am on Wednesday 10 April 2024.

Interviews dates are flexible and will be confirmed upon shortlisting. 

The important stuff

  • SALARY SCALE: £23,000 – £29,000 (FTE)

  • LOCATION: Flexible working patterns with blended home, site and office (Penrith) work.

  • HOURS: 22.5 – 37.5 hours per week, with flexibility to be worked three to five days per week.

  • START DATE AND DURATION: Start as soon as possible with a fixed term contract until 31 March 2025 (possible extension due to funding)

You’ll love working at CAfS

Working at CAfS comes with great benefits. You’ll be joining a friendly and supportive organisation, and your wellbeing and work:life balance are hugely important to us. As well as flexibility around your working hours and location, you’ll have 22 days of paid annual leave pro rata, plus bank/public holidays. We pay an employer pension contribution of 6% from day one of employment.

What a job at CAfS offers you…

  • The opportunity to be on the frontline driving action on climate change as part of a respected organisation that is making a difference.

  • Collaboration with dedicated colleagues, communities, local authorities and other organisations who are striving towards the same goal.

  • A dynamic working environment in which we continually innovate to achieve the best outcomes for employees, communities and planet.

  • A consultative working culture where staff are encouraged to contribute to new developments.

Our work culture and benefits…

  • We are a friendly and supportive team of colleagues and board of trustees

  • We are committed to equality, diversity and inclusion in all that we do.

  • We will provide the equipment you need to do your job.

  • Employee wellbeing is very important to us. We do what we can to help colleagues achieve a great work/life balance.

  • We have a flexible working policy and we use it. Most staff work part time so we are accustomed to managing different work patterns. Staff can also work at home where possible.

  • We invest in learning and development and encourage people to develop their skills and commit time and resources to development.