Our award winning Cold to Cosy Homes Cumbria service is expanding, and we are looking for an exceptional Project Manager to support the service to deliver even more home energy saving advice and support across Cumbria.

This is a brilliant opportunity if you have experience of managing customer services including systems, processes and compliance. You will be part of a passionate team, leading the customer service and operational aspect of Cold to Cosy Homes and developing new project and contract requirements to meet service specifications and client demands.

Key Responsibilities and Tasks

  • Service delivery and development to include the delivery of Cold to Cosy Homes and other building energy services.
  • Deliver high quality customer advice services through managing customer services processes and embedding a customer focussed delivery ethos within the team.
  • Finance and budgets to include supporting budget and resource management processes and to plan resources, including team capacity, contracts and recruitment.
  • Forecasting, reporting and performance management to include ensuring weekly and monthly performance reports on service delivery are produced as required and to feedback into quality assurance processes.
  • People management to include line managing the delivery team and being responsible for recruitment.

You will also be able to contribute to the on-going work of CAfS generally, including attending network meetings and work alongside other managers to expand services as needed.

To apply, please email your completed application form to us by 9am on Wednesday 3 April 2024.

Interviews dates are flexible and will be confirmed upon shortlisting. 

The important stuff

  • SALARY SCALE: £26,000 – £34,000 (FTE)

  • LOCATION: Flexible working patterns with blended home, site and office (Penrith) work.

  • HOURS: 30 – 37.5 hours per week, with flexibility to be worked over up to five days per week.

  • START DATE AND DURATION: Start as soon as possible with a fixed term contract until 31 March 2025 (possible extension due to funding)

You’ll love working at CAfS

Working at CAfS comes with great benefits. You’ll be joining a friendly and supportive organisation, and your wellbeing and work:life balance are hugely important to us. As well as flexibility around your working hours and location, you’ll have 22 days of paid annual leave pro rata, plus bank/public holidays. We pay an employer pension contribution of 6% from day one of employment.

What a job at CAfS offers you…

  • The opportunity to be on the frontline driving action on climate change as part of a respected organisation that is making a difference.

  • Collaboration with dedicated colleagues, communities, local authorities and other organisations who are striving towards the same goal.

  • A dynamic working environment in which we continually innovate to achieve the best outcomes for employees, communities and planet.

  • A consultative working culture where staff are encouraged to contribute to new developments.

Our work culture and benefits…

  • We are a friendly and supportive team of colleagues and board of trustees

  • We are committed to equality, diversity and inclusion in all that we do.

  • We will provide the equipment you need to do your job.

  • Employee wellbeing is very important to us. We do what we can to help colleagues achieve a great work/life balance.

  • We have a flexible working policy and we use it. Most staff work part time so we are accustomed to managing different work patterns. Staff can also work at home where possible.

  • We invest in learning and development and encourage people to develop their skills and commit time and resources to development.