Closing date: 9am 24 January
SALARY RANGE: £21,225 to £24,000 full-time equivalent. Starting salary dependent on skills and experience.
LOCATION: Contractually based at our office, Eden Rural Foyer, Old London Road, Penrith, CA11 8ET. Homeworking can be agreed. Occasional meetings required at venues across Cumbria.
HOURS: 22.5 – 30 hours a week with flexibility to be worked across 3, 4 or 5 days.
START DATE: As soon as possible
DURATION: Fixed term contract for 6 months
We are expanding our Cold to Cosy Homes Cumbria service in order to deliver more free home energy advice support across all districts of Cumbria. The service supports vulnerable people who may be living in cold, draughty or damp homes.
Our Cold to Cosy Homes Cumbria service includes:
- Advice about home energy efficiency over the telephone and in-home by trained CAfS employees and contractors.
- Events and training about home energy efficiency for householders and volunteers.
- Providing energy saving measures to households
We also increasingly offer a range of commercial services to householders, including energy audits and advice.
We are looking for Customer Administrator who will play an important part in delivering Cold to Cosy Homes Cumbria, as well as other services we provide. The role provides the first point of contact for customers when they enquire about and apply for services. The role also includes booking in appointments for clients and booking our home energy adviser team to provide the services.
The role is to:
- Assist the Cold to Cosy Homes Cumbria team to deliver home energy advice and paid services.
- Provide excellent customer service to our clients, including vulnerable customers.
- Deliver a range of administrative duties in support of the project team.
Working for CAfS
As an employee of Cumbria Action for Sustainability (CAfS), you’ll be working for an organisation that is flexible, supportive and values your wellbeing. We can offer you a healthy work/life balance, including some flexibility in when and where you work your hours, along with an employer pension contribution of 6% from day one of employment and holiday entitlement of 22 days pro rata plus bank and public holidays.
CAfS is Cumbria’s climate change organisation. Our vision is a zero carbon Cumbria which is socially, environmentally, and economically beneficial for all. We aim to achieve this by promoting and facilitating low carbon living and its benefits – inspiring and supporting individuals, communities, and organisations across Cumbria and beyond to decarbonise lives and businesses by 2037 or sooner.
We manage and deliver events, advice, training and practical projects across the county as well as providing specialist consultancy services to enable individuals, communities, businesses and local authorities to drive a shift towards a Zero Carbon Cumbria.
We hope you will consider joining us and being part of Cumbria-wide efforts to tackle climate change while making lives better.
Job description: customer administrator
Download the full job description and person specification to see full details about the role
How to apply
Apply with the application form. CVs will not be accepted.
Interviews will be held in week commencing 30 January 2023.
Interviews will be via Zoom. The interview process will involve one or more tasks relating to the role. Candidates shortlisted for interview will be contacted by 9am on 26 January 2023.
If you would like more information about the role, please email: elena.parsons@cafs.org.uk
Some great benefits of working at CAfS
Deciding whether to apply? Working at CAfS comes with some great benefits. You’ll be joining a friendly and supportive organisation, and your wellbeing and work/life balance are hugely important to us. As well as flexibility around your working hours and location, as mentioned above, you’ll have 22 days of paid annual leave pro rata, plus bank/public holidays. We pay an employer pension contribution of 6% from day one of employment.