Join our passionate and friendly team as a Retrofit Customer Services Administrator

CAfS mission is to achieve net zero by 2037 or sooner by promoting and facilitating low carbon living and its benefits. We provide practical support for the development of low carbon plans and policies for places, communities, businesses, local authorities, other organisations, and individuals.

CAfS’ Home Retrofit Advice Services

We are continuing to develop and expand our Home Retrofit Advice Service to deliver a range of services to support Cumbrian homeowners to retrofit their homes. The service supports able to pay clients who wish to make significant building energy performance improvements to their homes, including upgrading the building fabric, heating system and/or ventilation system.  

We’re looking for a Customer Service Administrator to support the retrofit service team (including internal staff and external contractors), to provide customer service administration for our retrofit service clients. You will have excellent communication skills and be passionate about providing high-quality customer service. You will have at least one year’s experience of data management systems and working directly with clients.

About the role

The role will involve:

  • Supporting both the in-house retrofit team members and contractor retrofit assessors with set up, induction and use of CRM and IT systems related to the retrofit service.
  • Maintain record systems, organising, storing and recording data in relation to the service, and ensuring ongoing implementation of data protection (GDPR) requirements.
  • Co-ordinate contractor retrofit assessor schedules for availability for householder support. Monitor their completion of reports and associated invoicing. Log invoices and forward to manager for authorisation.
  • Provide backup administrative support to the low carbon communities teams in relation to home energy events and engagement activities, including holiday cover and at times when additional capacity is needed. This might include logging event attendees and sending post event information.
  • Provide administrative support in relation to occasional purchasing of equipment and supplies or posting of materials.

To apply, please email your completed application form to us by 9am on Wednesday 13th March 2024.

Interviews dates will be confirmed 

The important stuff

  • SALARY SCALE: £21,500 – £26,000 (FTE)

  • LOCATION: Flexible working patterns with blended home, site and office (Penrith) work.

  • HOURS: 22.5 hours per week, with flexibility to be worked over three to five days per week.

  • START DATE AND DURATION: Fixed-term until 31 January 2025

You’ll love working at CAfS

Working at CAfS comes with great benefits. You’ll be joining a friendly and supportive organisation, and your wellbeing and work:life balance are hugely important to us. As well as flexibility around your working hours and location, you’ll have 22 days of paid annual leave pro rata, plus bank/public holidays. We pay an employer pension contribution of 6% from day one of employment.

What a job at CAfS offers you…

  • The opportunity to be on the frontline driving action on climate change as part of a respected organisation that is making a difference.

  • Collaboration with dedicated colleagues, communities, local authorities and other organisations who are striving towards the same goal.

  • A dynamic working environment in which we continually innovate to achieve the best outcomes for employees, communities and planet.

  • A consultative working culture where staff are encouraged to contribute to new developments.

Our work culture and benefits…

  • We are a friendly and supportive team of colleagues and board of trustees

  • We are committed to equality, diversity and inclusion in all that we do.

  • We will provide the equipment you need to do your job.

  • Employee wellbeing is very important to us. We do what we can to help colleagues achieve a great work/life balance.

  • We have a flexible working policy and we use it. Most staff work part time so we are accustomed to managing different work patterns. Staff can also work at home where possible.

  • We invest in learning and development and encourage people to develop their skills and commit time and resources to development.