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Cold to Cosy Homes Cumbria is expanding its service to deliver more free home energy advice support across all districts of Cumbria. We are looking for a project officer with skills and experience of providing  excellent customer service and experience of working with a diverse range of  people and communities.

You will be part of a passionate team, working cooperatively to provide home energy advice in clients’ homes, but telephone and at events across Cumbria. You’ll develop and maintain relationships with external stakeholders including charities, local authorities and voluntary organisations.

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Key Responsibilities and Tasks

• Service delivery: energy advice by telephone, online, in-person at people’s homes and at events in Cumbria
• Provide high quality customer service – building a friendly rapport with clients and a strong reputation for Cold to Cosy Homes and CAfS
• Communication – maintain effective communication with relevant stakeholders.
• Contribute to the review and development of the service, supporting the project manager and the team of advisors.

You will also be able to contribute to the on-going work of CAfS generally, including attending appropriate meetings and training sessions.

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To apply, please email your completed application form to us by 9am on Wednesday 10 April 2024.

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Interviews dates are flexible and will be confirmed upon shortlisting. 

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The important stuff

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SALARY SCALE: £23,000 – £29,000 (FTE)

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LOCATION: Flexible working patterns with blended home, site and office (Penrith) work.

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HOURS: 22.5 – 37.5 hours per week, with flexibility to be worked three to five days per week.

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START DATE AND DURATION: Start as soon as possible with a fixed term contract until 31 March 2025 (possible extension due to funding)

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You’ll love working at CAfS

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Working at CAfS comes with great benefits. You’ll be joining a friendly and supportive organisation, and your wellbeing and work:life balance are hugely important to us. As well as flexibility around your working hours and location, you’ll have 22 days of paid annual leave pro rata, plus bank/public holidays. We pay an employer pension contribution of 6% from day one of employment.

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What a job at CAfS offers you…

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The opportunity to be on the frontline driving action on climate change as part of a respected organisation that is making a difference.

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Collaboration with dedicated colleagues, communities, local authorities and other organisations who are striving towards the same goal.

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A dynamic working environment in which we continually innovate to achieve the best outcomes for employees, communities and planet.

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A consultative working culture where staff are encouraged to contribute to new developments.

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Our work culture and benefits…

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We are a friendly and supportive team of colleagues and board of trustees

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We are committed to equality, diversity and inclusion in all that we do.

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We will provide the equipment you need to do your job.

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Employee wellbeing is very important to us. We do what we can to help colleagues achieve a great work/life balance.

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We have a flexible working policy and we use it. Most staff work part time so we are accustomed to managing different work patterns. Staff can also work at home where possible.

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We invest in learning and development and encourage people to develop their skills and commit time and resources to development.

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Find out even more about the benefits of working at CAfS >

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Our award winning Cold to Cosy Homes Cumbria service is expanding, and we are looking for an exceptional Project Manager to support the service to deliver even more home energy saving advice and support across Cumbria.

This is a brilliant opportunity if you have experience of managing customer services including systems, processes and compliance. You will be part of a passionate team, leading the customer service and operational aspect of Cold to Cosy Homes and developing new project and contract requirements to meet service specifications and client demands.

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Key Responsibilities and Tasks

• Service delivery and development to include the delivery of Cold to Cosy Homes and other building energy services.
• Deliver high quality customer advice services through managing customer services processes and embedding a customer focussed delivery ethos within the team.
• Finance and budgets to include supporting budget and resource management processes and to plan resources, including team capacity, contracts and recruitment.
• Forecasting, reporting and performance management to include ensuring weekly and monthly performance reports on service delivery are produced as required and to feedback into quality assurance processes.
• People management to include line managing the delivery team and being responsible for recruitment.

You will also be able to contribute to the on-going work of CAfS generally, including attending network meetings and work alongside other managers to expand services as needed.

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gradient_type=”” radial_direction=”” linear_angle=”180″ accent_hover_color=”” accent_color=”” type=”” bevel_color=”” bevel_color_hover=”” border_top=”” border_right=”” border_bottom=”” border_left=”” border_radius_top_left=”” border_radius_top_right=”” border_radius_bottom_right=”” border_radius_bottom_left=”” border_hover_color=”” border_color=”” size=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” fusion_font_family_button_font=”” fusion_font_variant_button_font=”” font_size=”” line_height=”” letter_spacing=”” text_transform=”” stretch=”default” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” icon=”” icon_position=”left” icon_divider=”no” hover_transition=”none” animation_type=”” animation_direction=”left” animation_color=”” animation_speed=”0.3″ animation_delay=”0″ animation_offset=””]JOB DESCRIPTION[/fusion_button][fusion_separator style_type=”single solid” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” 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To apply, please email your completed application form to us by 9am on Wednesday 3 April 2024.

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Interviews dates are flexible and will be confirmed upon shortlisting. 

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The important stuff

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SALARY SCALE: £26,000 – £34,000 (FTE)

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LOCATION: Flexible working patterns with blended home, site and office (Penrith) work.

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HOURS: 30 – 37.5 hours per week, with flexibility to be worked over up to five days per week.

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START DATE AND DURATION: Start as soon as possible with a fixed term contract until 31 March 2025 (possible extension due to funding)

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You’ll love working at CAfS

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Working at CAfS comes with great benefits. You’ll be joining a friendly and supportive organisation, and your wellbeing and work:life balance are hugely important to us. As well as flexibility around your working hours and location, you’ll have 22 days of paid annual leave pro rata, plus bank/public holidays. We pay an employer pension contribution of 6% from day one of employment.

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What a job at CAfS offers you…

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The opportunity to be on the frontline driving action on climate change as part of a respected organisation that is making a difference.

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Collaboration with dedicated colleagues, communities, local authorities and other organisations who are striving towards the same goal.

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A dynamic working environment in which we continually innovate to achieve the best outcomes for employees, communities and planet.

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A consultative working culture where staff are encouraged to contribute to new developments.

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Our work culture and benefits…

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We are a friendly and supportive team of colleagues and board of trustees

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We are committed to equality, diversity and inclusion in all that we do.

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We will provide the equipment you need to do your job.

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Employee wellbeing is very important to us. We do what we can to help colleagues achieve a great work/life balance.

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We have a flexible working policy and we use it. Most staff work part time so we are accustomed to managing different work patterns. Staff can also work at home where possible.

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We invest in learning and development and encourage people to develop their skills and commit time and resources to development.

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Find out even more about the benefits of working at CAfS >

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We’re looking for someone with energy and enthusiasm to work with colleagues throughout CAfS to ensure the provision of high quality support services.

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About you

You’ll have experience in organisational or financial administration, or office or operational management. You’ll use that experience to lead a team and manage staff performance, and provide HR support across all of our teams. You’ll be able to manage a diverse workload, and prioritise tasks and time management. You’ll have practical experience of using an accounting system, and excellent IT skills. You’ll be an IT whizz and have experience using an accounting system. You’ll also have excellent verbal and written communication skills and an understanding of charity administration.

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About CAfS

Our mission is to achieve net zero by 2037 or sooner by promoting and facilitating low carbon living and its benefits – inspiring and supporting individuals, communities, and organisations across Cumbria and beyond to decarbonise lives and businesses. We provide practical support for the development of low carbon plans and policies for places, communities, businesses, local authorities, other organisations, and individuals. We inspire behaviour change and seek to deliver sustained shifts from high to low carbon emissions through new social norms and influencing key policies, strategies, and funding streams. 

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Apply now!

Read the job description for full details

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To apply, please email your completed application form to us by 9am on Monday 11 March

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Interviews will be held on Tuesday 19 March in person at our offices.

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The important stuff

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SALARY SCALE: £26,000 – £34,000 (FTE)

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LOCATION: Blended home and office (Penrith) work.

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HOURS: 30 hours per week, can be worked flexibly over 5 days

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START DATE AND DURATION: As soon as possible | Permanent contract

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You’ll love working at CAfS

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Working at CAfS comes with great benefits. You’ll be joining a friendly and supportive organisation, and your wellbeing and work:life balance are hugely important to us. As well as flexibility around your working hours and location, you’ll have 22 days of paid annual leave pro rata, plus bank/public holidays. We pay an employer pension contribution of 6% from day one of employment.

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What a job at CAfS offers you…

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The opportunity to be on the frontline driving action on climate change as part of a respected organisation that is making a difference.

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Collaboration with dedicated colleagues, communities, local authorities and other organisations who are striving towards the same goal.

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A dynamic working environment in which we continually innovate to achieve the best outcomes for employees, communities and planet.

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A consultative working culture where staff are encouraged to contribute to new developments.

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Our work culture and benefits…

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We are a friendly and supportive team of colleagues and board of trustees

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We are committed to equality, diversity and inclusion in all that we do.

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We will provide the equipment you need to do your job.

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Employee wellbeing is very important to us. We do what we can to help colleagues achieve a great work/life balance.

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We have a flexible working policy and we use it. Most staff work part time so we are accustomed to managing different work patterns. Staff can also work at home where possible.

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We invest in learning and development and encourage people to develop their skills and commit time and resources to development.

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Find out even more about the benefits of working at CAfS >

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Join our passionate and friendly team as a Retrofit Customer Services Administrator

CAfS mission is to achieve net zero by 2037 or sooner by promoting and facilitating low carbon living and its benefits. We provide practical support for the development of low carbon plans and policies for places, communities, businesses, local authorities, other organisations, and individuals.

CAfS’ Home Retrofit Advice Services

We are continuing to develop and expand our Home Retrofit Advice Service to deliver a range of services to support Cumbrian homeowners to retrofit their homes. The service supports able to pay clients who wish to make significant building energy performance improvements to their homes, including upgrading the building fabric, heating system and/or ventilation system.   

We’re looking for a Customer Service Administrator to support the retrofit service team (including internal staff and external contractors), to provide customer service administration for our retrofit service clients. You will have excellent communication skills and be passionate about providing high-quality customer service. You will have at least one year’s experience of data management systems and working directly with clients.

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About the role

The role will involve:

• Supporting both the in-house retrofit team members and contractor retrofit assessors with set up, induction and use of CRM and IT systems related to the retrofit service.
• Maintain record systems, organising, storing and recording data in relation to the service, and ensuring ongoing implementation of data protection (GDPR) requirements.
• Co-ordinate contractor retrofit assessor schedules for availability for householder support. Monitor their completion of reports and associated invoicing. Log invoices and forward to manager for authorisation.
• Provide back–up administrative support to the low carbon communities teams in relation to home energy events and engagement activities, including holiday cover and at times when additional capacity is needed. This might include logging event attendees and sending post event information.
• Provide administrative support in relation to occasional purchasing of equipment and supplies or posting of materials.

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To apply, please email your completed application form to us by 9am on Wednesday 13th March 2024.

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Interviews dates will be confirmed 

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The important stuff

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SALARY SCALE: £21,500 – £26,000 (FTE)

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LOCATION: Flexible working patterns with blended home, site and office (Penrith) work.

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HOURS: 22.5 hours per week, with flexibility to be worked over three to five days per week.

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START DATE AND DURATION: Fixed-term until 31 January 2025

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You’ll love working at CAfS

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Working at CAfS comes with great benefits. You’ll be joining a friendly and supportive organisation, and your wellbeing and work:life balance are hugely important to us. As well as flexibility around your working hours and location, you’ll have 22 days of paid annual leave pro rata, plus bank/public holidays. We pay an employer pension contribution of 6% from day one of employment.

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What a job at CAfS offers you…

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The opportunity to be on the frontline driving action on climate change as part of a respected organisation that is making a difference.

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Collaboration with dedicated colleagues, communities, local authorities and other organisations who are striving towards the same goal.

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A dynamic working environment in which we continually innovate to achieve the best outcomes for employees, communities and planet.

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A consultative working culture where staff are encouraged to contribute to new developments.

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Our work culture and benefits…

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We are a friendly and supportive team of colleagues and board of trustees

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We are committed to equality, diversity and inclusion in all that we do.

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We will provide the equipment you need to do your job.

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Employee wellbeing is very important to us. We do what we can to help colleagues achieve a great work/life balance.

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We have a flexible working policy and we use it. Most staff work part time so we are accustomed to managing different work patterns. Staff can also work at home where possible.

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We invest in learning and development and encourage people to develop their skills and commit time and resources to development.

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Find out even more about the benefits of working at CAfS >

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A great opportunity for those passionate about combatting climate change…

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If you are passionate about combatting climate change, knowledgeable about climate science and solutions, or have experience of delivering or developing training, this Climate and Carbon Literacy Trainer opportunity is for you.

We are looking for up to three friendly, articulate and highly motivated trainers to join our existing team to help meet the growing demand for our very popular Climate and Carbon Literacy and related training programmes.

This role will be a freelance contract (employment status will be determined via the HMRC checker), to help us train more than 3,000 people from a wide variety of backgrounds and organisations over the duration of the project (funded until Dec 2025, but with the chance of extension, subject to funding). You will be paid £21.50 an hour, for all the hours you work, including for preparation, course delivery and admin. Our courses range from full-day accredited Carbon Literacy training to half day Climate Fresk sessions to 30-minute introductory sessions.

Being a Climate and Carbon literacy trainer is a great opportunity to do interesting work with an award-winning environmental charity and help inspire and inform people to take action to combat climate change at an individual, organisational and community level.

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CLIMATE AND CARBON LITERACY TRAINING

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Carbon Literacy training inspires the behaviour change needed to reduce greenhouse gas emissions. It increases knowledge, understanding, confidence and sense of agency by providing people, communities and organisations with the information, training, support, networks and tools they need to make positive changes.

It enables informed decision making. Recipients feel empowered to make changes to their lives at home and at work, share their learning and driving positive environmental changes. Our training sessions are highly interactive, and we offer a variety of set courses; from full day, accredited Climate and Carbon Literacy training to shorter introductory sessions on climate science and solutions for Cumbria. Some are open courses, bookable on the CAfS website, and we also develop bespoke courses for specific audiences. Click to find out more about our courses.

There is strong demand for this kind of training from individuals, community groups, local authorities, schools, businesses, parish councils and others. We have an existing pool of expert trainers in the CAfS team and need to recruit additional contractors to respond to increasing demand.

This is a really exciting opportunity to be part of a transformational shift in knowledge, attitudes and action on the climate crisis in the county.

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Please read the full job description before applying.

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 To apply, send your CV and a covering letter (each must be a maximum of two pages, in size 12 font) showing how you meet the evaluation criteria detailed. Closing date 9am Friday 15 March.

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Candidates selected for interview will be notified by 5pm Wednesday 20 March. Interviews will be held on Tuesday 26 March via Zoom.

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Key responsibilities and tasks

[/fusion_title][fusion_checklist type=”icons” icon=”” iconcolor=”” hue=”” saturation=”” lightness=”” alpha=”” circle=”” circlecolor=”” textcolor=”” size=”” item_padding_top=”” item_padding_right=”” item_padding_bottom=”” item_padding_left=”” divider=”” divider_color=”” odd_row_bgcolor=”” even_row_bgcolor=”” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” parent_dynamic_content=””][fusion_li_item]Deliver CAfS existing programme of Climate and Carbon Literacy related training courses to a diverse range of groups and organisations, both online and face-to-face.[/fusion_li_item][fusion_li_item]Respond rapidly and reliably to email communication from CAfS about availability and commit to deliver course dates once assigned.[/fusion_li_item][fusion_li_item]Communicate well, building a friendly rapport with clients and delegates, and a strong and credible reputation for the training service and CAfS.[/fusion_li_item][fusion_li_item]Deliver all agreed courses once a commitment has been made to do so.[/fusion_li_item][fusion_li_item]Attend training provided by CAfS on how to use the training materials.[/fusion_li_item][fusion_li_item]Observe training delivered by CAfS’ trainers.[/fusion_li_item][fusion_li_item]Set up and manage online sessions on MS Teams, Zoom or other platforms, including use of polls and breakout rooms.[/fusion_li_item][fusion_li_item]Contribute to the ongoing review and improvement of materials.[/fusion_li_item][fusion_li_item]Complete all admin required, including sending poll results, attendee data, and saved chats to CAfS.[/fusion_li_item][fusion_li_item]Read and adhere to all CAfS policies provided, including GDPR and safeguarding, and risk assessments for face-to-face delivery.[/fusion_li_item][fusion_li_item]Apply for a Basic DBS check once appointed.[/fusion_li_item][fusion_li_item]Use the CAfS email address provided for all correspondence related to the programme.[/fusion_li_item][fusion_li_item]Freelance trainers are responsible for providing suitable IT equipment so that online training can be delivered. 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Further Information

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The hourly rate of £21.50 will be paid for all hours worked, including preparation time, administration time, course delivery time, feeding back from course delivery, attending training required by CAfS, completing monitoring and evaluation and reviewing or developing course materials. A set number of hours will be agreed in advance for each deliverable based on CAfS’ extensive experience of delivering similar work. This will be reviewed as the project progresses to ensure that the time allocated is fair and accurate.

We estimate that there may be 100-500 hours of work available per trainer each year (i.e. an average of 1 – 5 days per month) although this is not guaranteed. We will communicate available work to all trainers simultaneously and ask for quick expressions of interest. We will match trainers to the available work on variable criteria which may include availability, location, experience and skillset. We aim to ensure the work is distributed across the pool of contractors.

Expenses for pre-agreed travel will be paid at 45p/mile.

A CAfS email address will be provided and access to MS Teams/ Zoom accounts as required.

Our training services are exempt from VAT. The above rate is the total amount and would therefore include VAT for any trainers who are themselves VAT registered.

We anticipate the induction for these roles commencing late April 2024. Time spent in induction period will be paid.

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The important stuff

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REMUNERATION: £21.50 per hour

[/fusion_li_item][fusion_li_item icon=”fa-calendar fas” iconcolor=”” hue=”” saturation=”” lightness=”” alpha=”” circlecolor=””]

DURATION: Until December 2025, but with the chance of extension, subject to funding.

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BENEFITS: Working with CAfS comes with some great benefits. You’ll be joining a friendly and supportive organisation, and your wellbeing and work/life balance are hugely important to us. There is also flexibility around your working hours and location.

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