FAQ Categories: Green Homes Grant

  • Who is the Scheme Administrator?

    The Scheme Administrator is the organisation tasked with overseeing the delivery of the Green Homes Grant Voucher Scheme.

    The Scheme Administrator approves all the applications and is responsible for releasing the payment to the installers when they are ready to redeem the voucher.

    The Scheme Administrator for the Green Homes Grant Scheme is ICF Consulting Services Limited.

     

  • How do I find an installer?

    Check on the Simple Energy Advice website to find relevant installers, but we suggest you make it a wider area search.

    CAfS offers a free advice call through our Cold to Cosy Homes service, and we can tell you about all schemes in the area.

    Ask local authorities if they have a scheme running using qualified installers.

    Please also see the FAQ on installers in Cumbria.

  • Can my business claim a voucher for insulating my office? 

    No, the Green Homes Grant is only available for homeowners, landlords of residential properties and housing associations.

     

  • I do a lot of DIY. Can I do the installation myself? 

    No. To qualify for the voucher you need to use a registered installer.

  • When does the scheme end?

    At the moment all work under the Green Homes Grant Scheme must be completed by 31 March 2022. (The original date was end of March 2021, but this has now been extended.) It may be further extended if there is more demand.

  • Why can’t I find any installers in my area?

    The government has introduced this scheme to create jobs as well as to improve the energy efficiency of UK homes.

    The industry is not very big, so it has to hire and train more installers to be able to deliver this scheme.

    In order to protect homeowners, the government has insisted that only certified professional installers should be allowed to carry out the work under this scheme.

    This means that installers have to go through a stringent certification process for each type of measure they wish to install, and this takes time.

    There are suitable installers for all the measures across the whole of England. As the registration only went live on 30 September, however, not all the installers have been able to complete the registration process yet.

    There is a shortage of insulation installers qualified to carry out work for park homes in particular, as the standards of expertise required for them are much more stringent due to the nature of the buildings, so qualification takes slightly longer.

    As we hear of more installers completing their registration in Cumbria, we will update the FAQs. For now, see our FAQ on installers in Cumbria.

    It could be that you need to expand your search area to, say, 100 miles, because installers register via their head office but may, in fact, cover the whole county.

    The insistence on properly certified installers is important, as you don’t want untrained people working on your house. Badly installed energy-efficiency measures could cause structural damage and health problems in homes. (Also, mortgage and insurance companies don’t like botched building works that could reduce the value of a property.)

     

     

  • What about park home owners?

    You need to look for an installer that is listed as a Trustmark  B13 Park Home Insulation Installer.

    Nobody else can provide the work with the necessary guarantees and insurances to allow you to get the grant voucher.

    All installers working on insulating Park Homes MUST HAVE Trustmark registration under PAS2030:2019 part B13 : Park Home Insulation Installer and follow PAS2035 standards.

    (At present CIGA is the only Trustmark Scheme Provider that is providing Trustmark Registration for Park Homes Insulation Installers.)

  • Does my installer really need to be registered with the scheme? 

    Yes. They also must be registered with Trustmark first.

    For heat pumps (ground-, air- and water-source), solar thermal (liquid-filled flat plate or evacuated tube collectors) and biomass boilers, the installer should also be MCS certified.

    Under Trustmark rules all installers have to operate to PAS 2030:2017, 2030:2019 or PAS 2035:2019 standards. 

    Park homes

    All installers working on insulating park homes MUST HAVE Trustmark registration under PAS2030:2019 part B13 : Park Home Insulation Installer and follow PAS2035 standards

    (At present CIGA is the only Trustmark Scheme Provider that is providing Trustmark Registration for Park Homes Insulation Installers.)

     

  • How do I apply? What are all the steps in the process? 

    The Application

    • Homeowner checks their eligibility on the Simple Energy Advice website. You’ll complete their online questionnaire to check which measures you are eligible to install. (*Please see note below for more detail on this.)
    • The homeowner finds a registered installer and gets a quote. An onsite survey by the proposed installer may be required, in order to give a realistic quote.
    • The homeowner fills out the application form and lodges the quote with the Scheme Administrator online.
    • The Administrator assesses the application and issues the voucher.

    *NOTE: The government guidance is to get an EPC done for your property (or use an existing one if it’s not more than three years old) and get recommendations on top for the measures that are included in the Green Homes Grant scheme. The guidance also states that you should get independent advice from a source other than an installer. You will be required to tick a box on the application saying you have taken advice or are happy with your own investigations.

    So you’ll need:

    • The name and date of birth of the property owner or owners
    • The name and date of birth of anyone living in the property who is receiving benefits
    • A quote for the work from a TrustMark-registered tradesperson
    • The TrustMark licence number of your chosen tradesperson
    • Proof of your benefits if claiming the £10,000 voucher
    • Evidence that you are fulfilling all the criteria required under the terms and conditions.

    The Installation 

    • The installer asks for a deposit and purchases the necessary materials
    • The installer carries out the work to the required standards
    • The installer files a report with Trustmark who check the quality of the work

    Completion 

    • The installer issues the necessary certification to the customer
    • The customer signs off on the work completed
    • The installer raises an invoice for the full amount
    • The customer pays their contribution and passes over the voucher
    • The installer applies for reimbursement of the voucher
    • The Scheme Administrator verifies the claim and makes the payment

     

  • Are there installers willing to work in Cumbria?

    The full live list of installers registered under Green Homes Grant is available on the Simple Energy Advice website.

    Please check there for the latest information.

    As of 4 November 2020, we’re aware of the following installers working in Cumbria:

    Thrift Energy

    They work on all forms of insulation and work with Eden and Carlisle councils on ECOFlex schemes.

    They will do external/internal walls under the Green Homes Grant scheme. For cavity wall and loft or room insulation they say they are more likely to move a client to the ECO3 scheme because of the lack of time to get work done under the Green Homes Grant.

    Tel: 0800 689 3415

    Direct Savings

    They deal with renewable heat incentive (RHI), room-in-roof insulation, loft, floor, cavity and solid-wall insulation (internal and external).

    They also work with some of the local councils.

    Tel: 01506 444161
    Email: [email protected]

    Union Technical         

    They are working on all insulation under the Green Homes Grant in Cumbria and work alongside Carlisle City Council on an ECOFlex scheme.

    Tel: 0800 046 9190
    Email: [email protected]

    We are collecting details of installers available to work in Cumbria, as and when we find them. We’re keen to add more here, so do inform us if you find one so that we can share. Thank you!