Front Line Worker Training Resources

This is a collection of resources (PDFs) to give front line workers information on energy-saving.

To view, click on the links below.

Start your CAfS Tariff Comparison

Debt Assignment Protocol

Tenancy Rights Factsheet

Debt Assignment Protocol – for customers who have a prepayment meter and wish to switch supplier

Warm Home Discount Criteria 2015-2016 – available for customers who are in receipt of some benefits

Frontline Workers Script – England – to be used with the presentation below

Front line Workers Handout – England – to be used with the presentation below

Providing Tariff Advice Presentation