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If you are passionate about combatting climate change, knowledgeable about climate science and solutions, or have experience of delivering or developing training, we would love to hear from you. We are looking for four friendly, articulate and highly motivated trainers to help meet the growing demand for our very popular climate and carbon literacy courses.  You will work as a freelance contractor, over a five-year period, to help us train more than 3000 people from a wide variety of backgrounds and organisations. You would be paid £19.50 an hour, for all the hours you worked, including for preparation, course delivery and admin.
Our courses range from full-day accredited carbon literacy training to 30-minute introductory sessions.
This is a great opportunity to do interesting work with an award-winning environmental charity and help inspire and inform people to take action to combat climate change at an individual, organisational and community level

APPLICATION AND INTERVIEW PROCESS

Please send a CV and a covering letter (each must be a maximum of two pages, in size 12 font) clearly showing how you meet or exceed each of the evaluation criteria, to [email protected]

Closing date 5pm Monday 21 June.

Interviews will be held on Tuesday 29 or Wednesday 30 June via Zoom and those selected for interview will be notified by email by 5pm on Wednesday 23 June. 

ROLE DESCRIPTION AND EVALUATION CRITERIA

If you prefer to download the job description and person specification, please use the link here: Role-description-evaluation-criteria-and-how-to-apply-Contractor-Climate-Trainer

Due to the huge interest in our climate training programme, Cumbria Action for Sustainability (CAfS) is seeking four additional trainers to support the delivery of our expanding climate and carbon literacy training programme. The successful candidates will work as contractors over a 5-year period.

ABOUT CAFS:

Vision: Towards a zero carbon Cumbria – bringing about a better way of life in balance with our environment.

Mission: To empower and enable people, communities and businesses to live and work more sustainably by sharing our knowledge, practice, skills, networks and practical experience.

Now in our 21st year, CAfS is an award-winning charity with a team of more than 20 highly skilled staff working with specialist contractors and volunteers to deliver around 20 transformational low-carbon projects each year.

We are the leading organisation in Cumbria showcasing low carbon living, energy efficiency improvements, renewable technology and reduced use of fossil fuels, both on a domestic scale and in the community. We manage and deliver events, advice, training and practical projects across the county as well as providing specialist consultancy services to enable individuals, communities, businesses and local authorities to drive a shift towards a zero carbon Cumbria.

BACKGROUND TO THE ZERO CARBON CUMBRIA PROJECT: 

The National Lottery’s Climate Action Fund awarded £2.5m to support the most extensive programme of action to tackle climate change ever seen in Cumbria. Cumbria Action for Sustainability led the bid on behalf of the Zero Carbon Cumbria Partnership (ZCCP) for its ‘Zero Carbon Cumbria – By the People, For the People’ project. The ZCCP brings together over 70 organisations in the public, private, community and charity sectors with the aim of reducing the county’s greenhouse gas emissions and making Cumbria carbon neutral by 2037.

Eleven of the organisations in the ZCCP will be involved in directly delivering elements of the lottery funded project and the whole ZCCP will be involved in wider decarbonisation programmes in order to reach the county’s zero carbon goal.

For more information about the Zero Carbon Cumbria Partnership and the National Lottery funded work, go to: https://cafs.org.uk/our-projects/zero-carbon-cumbria-programme/

CLIMATE AND CARBON LITERACY TRAINING:

As well as managing the whole Zero Carbon Cumbria project, CAfS is also delivering the crucial carbon literacy and climate training strand of the project.

Carbon literacy training inspires the behaviour change needed to reduce greenhouse gas emissions. It increases knowledge, understanding, confidence and sense of agency by providing people, communities and organisations with the information, training, support, networks and tools they need to make positive changes.

It enables informed decision making. Recipients feel empowered to make changes to their lives at home and at work, share their learning and driving positive environmental changes. Our training sessions are highly interactive, and we offer a variety of set courses, ranging from full-day, accredited carbon literacy training, to 90-minute introductory sessions on climate science and solutions for Cumbria. Some are open courses, bookable on the CAfS website, and we also develop bespoke courses for specific audiences.

There is strong demand for this kind of training from individuals, community groups, local authorities, schools, businesses, parish councils and others. We have an existing pool of expert trainers in the CAfS staff team and need to recruit additional contractors to respond to increasing demand.

This is a really exciting opportunity to be part of a transformational shift in knowledge and attitudes to the climate crisis in the county.

MAIN PURPOSE OF CLIMATE TRAINER ROLE:

The team of climate and carbon literacy trainers will between them:

• Train 3000 people from a range of backgrounds over the 5-year programme.
• Deliver a broad range of climate science and solutions courses to a diverse range of groups and organisations.
• Develop new bespoke courses for specific audiences as the project progresses.
• Gather evidence to evaluate whether the training is increasing knowledge about climate change and motivating people to take action.

KEY AREAS OF ROLE:

• Deliver CAfS existing climate science and solutions courses to a diverse range of groups and organisations, initially online, but also with face-to-face delivery when restrictions allow.
• Respond rapidly and reliably to email communication from CAfS about availability and commit to deliver course dates once assigned.
• Communicate well, building a friendly rapport with clients and delegates, and a strong and credible reputation for the training service and CAfS.
• Deliver all agreed courses once a commitment has been made to do so.
• Attend training provided by CAfS on how to use the training materials.
• Observe training delivered by CAfS’ trainers.
• Set up and manage online sessions on MS Teams, Zoom or other platforms, including use of polls and breakout rooms.
• Contribute to the ongoing review and improvement of materials.
• Complete all admin required, including setting up Teams meetings, sending poll results, attendee data, and saved chats to CAfS.
• Read and adhere to all CAfS policies provided, including GDPR and safeguarding.
• Use the CAfS email address provided for all correspondence related to the programme.
• Hold required insurance (at the time of delivery) comprising:

1. • Public Liability Insurance: £5m
   • Professional Indemnity Insurance: £2m

There may also be opportunities for contracted trainers, once they have become familiar with existing materials, to be paid to lead on the development of a new bespoke course, if it sits in their area of expertise. However, it is expected that development of new materials will sit initially with CAfS’ employed staff.

FURTHER INFORMATION:

The hourly rate of £19.50 will be paid for all hours worked, including preparation time, administration time, course delivery time, feeding back from course delivery, attending training required by CAfS, completing monitoring and evaluation and reviewing or developing course materials. A set number of hours will be agreed in advance for each deliverable based on CAfS’ extensive experience of delivering similar work. This will be reviewed as the project progresses to ensure that the time allocated is fair and accurate.

We estimate that there may be 100-500 hours of work available per trainer each year (i.e. an average of 1 – 5 days per month) although this is not guaranteed. We will communicate available work to all trainers simultaneously and ask for quick expressions of interest. We will match trainers to the available work on variable criteria which may include availability, location, experience and skillset. We aim to ensure the work is distributed across the pool of contractors.

Expenses for pre-agreed travel will be paid at 45p/mile.

A CAfS email address will be provided.

CAfS will provide access to MS Teams/ Zoom accounts as required.

CAfS is not VAT registered. The above rate is the total amount and would therefore include VAT for any trainers who are themselves VAT registered.

We accept applications from both individuals and organisations. For applications from an organisation, we would require named trainers with each individual trainer’s skills and experience clearly identified.

Please contact [email protected] if you have any questions.

EVALUATION CRITERIA AND SCORING:

Climate-related knowledge and experience

• Knowledge and experience of climate science, sustainable living and emission reduction solutions for individuals, communities and organisations.
• Relevant qualifications

(Maximum score available 35)

Training ability and experience

• Experience of delivering training or presentations to diverse audiences.
• Ability to host training sessions, speak confidently to groups in person and online and to inspire and motivate others.
• Experience of developing training materials.

(Maximum score available 35)

Other

• Meticulously reliable and organised with excellent planning skills and a commitment to reliable admin, monitoring and evaluation.
• Ability to work flexibly and to clearly communicate availability.
• Experience of using online platforms such as MS Teams and Zoom, computer skills, specifically Microsoft office applications, including Excel, and PowerPoint.
• Highly motivated, with a proactive attitude and ability to work independently and cooperatively as part of a small team.

(Maximum score available 30)

Total potential score 100

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Closing date: 9am, Thu 13 May 2021

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We are recruiting an experienced manager to deliver our Cold to Cosy Homes service, helping vulnerable households across Cumbria to save energy, save money and enjoy a warmer home. Thanks to new funding, we are expanding the service, and you’ll develop it and lead on increasing demand, to meet our new goals, while improving efficiency and outcomes.  

You’ll also lead on generating income by developing our paid energy services, which support households with improving their property’s energy efficiency – from home energy audits to thermal imaging and events. You’ll raise additional funds and future contracts for this area of work. 

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Application & Interview Process

Please apply by completing the application form below. We do not accept CVs. Guidance for submitting your application is included in the form.

Application Form – Project Manager Cold to Cosy Homes

Closing date for return of applications is 9am on 13 May 2021.

Candidates shortlisted for interview will be informed by 14 May 2021.

Interviews will be held via Zoom on 19 May 2021.

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Job description

If you prefer to download the job description and person specification, please use the link below:

Job Description – Project Manager Cold to Cosy Homes

THE EMPLOYER: Cumbria Action for Sustainability (CAfS)

LOCATION: Principally home working, with occasional meetings required in Cumbria and at our office in Penrith when Covid-19 restrictions allow. Eden Rural Foyer, Old London Road, Penrith, CA11 8ET.

REPORTS TO: Programme Manager

HOURS:  30 hours a week, with flexibility to be worked across 4 or 5 days.

SALARY RANGE: £24,000 to £30,000 per annum full-time equivalent (£19,200 to £24,000 for the 30-hour week), depending on skills and experience.

DURATION: Fixed-term contract to 30 April 2023.

LEGAL RIGHT TO WORK: You must have a legal right to work in the UK as CAfS is not in a position to act as a sponsor.

APPLICATIONS BY: 9am on 13 May 2021. Please apply using the application form. CVs will not be considered.

BENEFITS: CAfS offers an excellent working environment, with benefits ranging from flexible working to a pension contribution. Find out more about the benefits of working at CAfS >

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ABOUT CAFS:

Our vision is a zero-carbon Cumbria and we strive to bring about a better way of life, in balance with our environment.

Our mission is to empower and enable people, communities and businesses to live and work more sustainably by sharing our knowledge, practice, skills, networks and practical experience. We manage and deliver events, advice, training and practical projects across the county as well as providing specialist consultancy services to enable individuals, communities, businesses and local authorities to drive a shift towards a zero-carbon Cumbria.

Now in our 23^rd year, CAfS is an award-winning charity with a team of more than 20 highly skilled staff, working with a pool of specialist contractors and volunteers to deliver around 20 low-carbon projects each year.

CAfS showcases low-carbon living, energy-efficiency improvements, renewable technology and reduced use of fossil fuels, both on a domestic scale and in the community and is the first point of reference in the county for information on sustainability. CAfS is a dynamic, pro-active and responsive organisation delivering projects that drive real change towards a low carbon future.

BACKGROUND TO COLD TO COSY HOMES

Our Cold to Cosy Homes is expanding due to additional funding leading to a widening of the team to deliver expanded home energy advice services across all districts of Cumbria. Service includes:

• Telephone enquiries, scheduled telephone and in-home energy advice provided by CAfS employees and a team of contractors.
• Events and training for householders and volunteers.
• Installation of energy measures by professional installers.

Our paid-for services are also expanding with increasing range of services being offered to householders for energy audits and advice.

MAIN PURPOSE OF ROLE: 

To coordinate the delivery of CAfS’ Cold to Cosy Homes service and other winter warmth related work. Lead on developing CAfS’ paid energy services work.

KEY AREAS OF RESPONSIBILITY:

Lead the delivery of CAfS Cold to Cosy Homes service along with other winter warmth services to clients across Cumbria. Develop the service to meet new project requirements, service demand and to improve efficiencies and outcomes.  Generate income through sales of energy-efficiency related services such as energy audits, thermal imaging surveys and events. Raise additional funds and future contracts for this area of work.

MAIN TASKS

Service Delivery

• Deliver Cold to Cosy Homes and other services by managing a team of employees and contractors.
• Coordinate team activity and schedule work to deliver the services using available systems including CRM, telephony system, forecasts and management information.
• Raise the profile of services and CAfS more widely through delivery of webinars, events and training for community groups and members of the public.
• Provide high quality customer service on winter warmth by responding to enquiries and providing energy advice by telephone and online formats and in-home visits.

Service Development

• Develop team members’ skills, though guidance, coaching and training to improve service delivery and efficiency.
• Lead the improvement of business processes and systems, such as CRM and Telephony to meet targets and expand service.
• Scanning for new innovations in the area of home energy and winter warmth advice services.
• Use project planning effectively to develop services and new project.
• Lead on the development of resources for marketing winter warmth services and liaise with Marketing Team to develop clear and accurate information resources to support related projects, courses and events.

Finance and Budgets

• Manage budgets on a regular basis, submit reports to funders and update budgets appropriately.
• Impact budget changes by revising team resourcing projections on colleagues’ contracts and/or recruitment.

Forecasting, reporting and performance management

• Ensuring weekly and monthly performance reports on service delivery are produced that inform day to day operations and inform CAfS management team and funders.
• Write regular reports and evaluation to project funders, CAfS management team and CAfS Trustees.
• Maintain high quality assurance through effective performance management, feedback and coaching of the team following in-house procedures.

Partnership Working

• Work with existing project partners and develop new partnerships to expand energy services across the area.
• Lead regular partnership meetings chaired by CAfS as well as participate in meetings of stakeholders and funders.
• Lead on developing the CAfS Energy Champion network.
• Line manage team providing regular one to ones, coaching and support.
• Work with Programme Manager to develop services.

Others

• To work with the rest of the staff team to carry out any other task or project required from time to time, as directed by the Manager or Trustees.
• To contribute to the on-going work of CAfS generally, including attending appropriate networking meetings, team meetings and training sessions.
• Raise additional funds alongside Programme Manager, other CAfS Project Managers and the Development Manager to expand services provided.
• Deputise for Programme Manager occasionally.

PERSON SPECIFICATION

Essential skills and attributes: 

• Proven experience in a leadership role providing customer service delivery.
• Proven budgetary experience in a service delivery setting, including writing budgets.
• Proven experience in project planning, organising, financial analysis, risk management, and management information.
• Report writing and monitoring and evaluation of multiple projects.
• Experience complying with GDPR and ensuring systems and team activities are compliant.
• Research skills and capturing and sharing learning.
• Ability to deliver workshops and speak confidently to a wide range of audiences.
• Experience of tendering, letting and managing contracts and writing funding and partnership agreements.
• Experience providing quality assurance and complaint handling in a service delivery environment.
• Experience providing performance management and delivering high quality customer service.
• Empathy with clients and building empathetic approach within team.
• Excellent communication and IT skills.
• Ability and willingness to prioritise, work to deadlines and juggle multiple priorities.
• Ability to work flexibly including evening and weekend working by agreement.
• Demonstrable knowledge and understanding of sustainability issues and an interest in the objectives that CAfS seeks to deliver.
• Ability to travel independently throughout rural Cumbria.

Desirable criteria

The following attributes are desirable but not essential:

• Experience of securing grant funding and tenders.
• Experience of contact centre coordination roles, including scheduling, call monitoring or similar in a customer service delivery roles.
• Remote working and networking.
• Organising events and workshops including online events.
• Providing home energy advice and appropriate qualification.
• An existing network of contacts in Cumbria or demonstrable ability to build networks rapidly.

If you would like more information about the role, please email: [email protected].

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Closing date: 9am, Thu 13 May 2021

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Join our busy team delivering Cold to Cosy Homes Cumbria and other energy-advice projects to vulnerable households across Cumbria. Our Cold to Cosy Homes service provides energy-saving advice to households along with installing energy-saving measures to save on costs, cut carbon and enjoy a cosier home. The role includes promoting the service to our network of volunteers and organisations across Cumbria and providing advice by telephone and at home visits. The role also includes analysing demand for advice, visits and installations and coordinating with our team of advisors and installers.

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Application & Interview Process

Please apply by completing the application form below. We do not accept CVs. Guidance for submitting your application is included in the form.

Application Form – Project Officer Cold to Cosy Homes

Closing date for return of applications is 9am on 13 May 2021.

Candidates shortlisted for interview will be informed by 17 May 2021.

Interviews will be held via Zoom on 25 May 2021.

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Job description

If you prefer to download the job description and person specification, please use the link below:

Job description – Project Officer Cold to Cosy Homes

EMPLOYER:  Cumbria Action for Sustainability (CAfS)

LOCATION:  Principally home working, with meetings required in Cumbria and at our office in Penrith when Covid-19 restrictions allow. Eden Rural Foyer, Old London Road, Penrith, CA11 8ET.

REPORTS TO:  Project Manager Cold to Cosy Homes

HOURS:  22.5 hours a week, with flexibility to be worked across 3 to 5 days.

SALARY RANGE:  £21,000 to £25,000 per annum full-time equivalent, (£12,600 to £15,000 for the 22.5-hour week) depending on skills and experience.

DURATION:  Fixed-term contract to 30 April 2022 (with potential for extension subject to funding).

LEGAL RIGHT TO WORK: You must have a legal right to work in the UK as CAfS is not in a position to act as a sponsor.

APPLICATIONS BY: 9am on 13 May 2021. Please apply using the application form. CVs will not be considered.

BENEFITS: CAfS offers an excellent working environment, with benefits ranging from flexible working to a pension contribution. Find out more about the benefits of working at CAfS >

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ABOUT CAFS:

Our vision is a zero-carbon Cumbria and we strive to bring about a better way of life, in balance with our environment.

Our mission is to empower and enable people, communities and businesses to live and work more sustainably by sharing our knowledge, practice, skills, networks and practical experience. We manage and deliver events, advice, training and practical projects across the county as well as providing specialist consultancy services to enable individuals, communities, businesses and local authorities to drive a shift towards a zero-carbon Cumbria.

Now in our 23^rd year, CAfS is an award-winning charity with a team of more than 20 highly skilled staff, working with a pool of specialist contractors and volunteers to deliver around 20 low-carbon projects each year.

CAfS showcases low-carbon living, energy-efficiency improvements, renewable technology and reduced use of fossil fuels, both on a domestic scale and in the community and is the first point of reference in the county for information on sustainability. CAfS is a dynamic, pro-active and responsive organisation delivering projects that drive real change towards a low carbon future.

BACKGROUND TO COLD TO COSY HOMES

Our Cold to Cosy Homes is expanding due to additional funding leading to a widening of the team to deliver expanded home energy advice services across all districts of Cumbria. Service includes:

• Telephone enquiries, scheduled telephone and in-home energy advice provided by CAfS employees and a team of contractors.
• Events and training for householders and volunteers.
• Installation of energy measures by professional installers.

Our paid-for services are also expanding with increasing range of services being offered to householders for energy audits and advice.

MAIN PURPOSE OF ROLE:

To work with other team members to deliver the Cold to Cosy Homes Cumbria service and other winter warmth related work, to vulnerable households across Cumbria. Assist in the delivery of other CAfS energy services.

KEY AREAS OF RESPONSIBILITY:

• Expand and implement the Cold to Cosy Homes Cumbria project across all districts in Cumbria – expanding to all areas with a specific focus on Allerdale, Barrow and Copeland districts.
• Promote Cold to Cosy Homes and other household energy related services widely to residents and partner organisations across Cumbria.
• Provide a programme of energy advice by phone, online and through visits to vulnerable households throughout Cumbria.
• Provide a high quality of customer service, building a friendly rapport with clients and a strong and credible reputation for the advice service and CAfS.
• Coordinate and support our team of professional energy advisors to provide telephone based advice and visits.
• Coordinate installation of energy measures in homes through our trusted contractors.
• Deliver energy advice events for people at risk of fuel poverty.
• Provide clear and accurate home-energy-related information and advice to clients by phone, video, at events and in their homes.
• Build partnerships across community groups and beyond to engage with and promote services.
• Support a range of CAfS’ energy services including energy audits and household energy retrofit services.

MAIN TASKS

Service Delivery

• Coordinate advisor schedules for availability for telephone and visit slots.
• Monitor enquiry and referral volumes, response times and performance and take appropriate action to resolve issues.
• Support virtual team of advisors with skills training and coaching in call handling and client visits.
• Handle inbound and outbound client calls and online enquiries, bookings and energy advice.
• Visit clients in their homes to conduct energy assessments.
• Deliver a series of energy-saving advice sessions online and at venues throughout Cumbria that help promote services, and actively take referrals.
• Coordinate marketing through a wide range of channels and contacts, with the support of the CAfS marketing manager.
• Deliver promotional webinar talks and short training sessions to small groups of people (householders and referral partners) with practical advice on CAfS’ schemes and how customers can benefit and be referred.
• Assist in training a network of volunteer energy champions to promote energy-efficiency advice in their locality.
• Support delivery of energy measures and draughtproofing services to homes, by promoting to clients, handling referrals, and liaising with other partners and organisations that provide client visits and fitting service.
• Provide monitoring and evaluation of activities to meet reporting processes, measure success and inform future funding bids.

Service Development

• Collaborate with the energy efficiency manager to strategically develop the project to ensure maximum reach.
• Assist with the development of Customer Relationship Management system to handle contacts with clients, team members and contractors.
• Develop other information resources to support the project.

Partnership Working

• Build networks with partner organisations across Cumbria and beyond to widen the uptake of CAfS’ services by vulnerable groups.
• Coordinate regular partnership meetings chaired by CAfS by organising, inviting delegates, preparing agendas and distributing and following up on delegates actions.
• Participate in meetings of stakeholders and funders.

Others

• Research energy-efficiency-related issues and latest schemes to help homeowners with energy saving and fuel costs.
• Act as a conduit for information to individuals on other CAfS projects.
• Collaborate at times with the wider CAfS team to carry out other relevant tasks or projects required from time to time.
• Contribute to the ongoing work of CAfS generally, including attending appropriate networking meetings, team meetings and training sessions.

 

PERSON SPECIFICATION

Essential skills and attributes:

• Demonstrable skills and experience of providing high-quality customer service in a service-delivery environment.
• Empathy and discretion in providing services to vulnerable clients.
• Strong team player and capability to work cooperatively as part of a small team as well as on own initiative without day-to-day supervision.
• Excellent communication skills, to network and reach out to communities and organisations supporting vulnerable customers and to provide clear energy-efficiency advice.
• Good knowledge of energy saving in homes, and the issues that vulnerable people can have in heating their homes.
• Good knowledge of energy retrofit options, the domestic energy market, tariff comparisons and switching and other schemes.
• Demonstrable knowledge and understanding of sustainability issues and an interest in the objectives that CAfS seeks to deliver.
• Ability to deliver workshops (online and face to face) and speak confidently to small groups.
• Experience of planning, organising and scheduling events.
• Excellent written communication and IT skills.
• Ability to work to tight deadlines and juggle multiple priorities.
• Ability to work flexibly including evening and weekend working by agreement.
• Ability to travel independently throughout rural Cumbria.

Desirable criteria

The following attributes are desirable but not essential:

• Experience providing energy saving advice.
• Experience of working in or with local authorities, housing association tenants or organisation supporting households and knowledge of social housing.
• Experience providing services to vulnerable households.
• Qualification in providing energy advice – City & Guilds Level 3 Energy Awareness.
• Experience of contact centre coordination roles, including scheduling, call monitoring or similar in a customer service delivery role.
• Experience working with people from a wide variety of backgrounds, including vulnerable individuals and community groups.
• Practical experience of improving energy efficiency in domestic settings.
• An existing network of contacts in Cumbria or demonstrable ability to build networks rapidly.
• Additional experience / qualification in energy auditing/thermography.
• Budgeting and project management experience.
• Experience of securing grant funding and tenders.

If you would like more information about the role, please email: [email protected].

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