The in-home display is a handheld, digital device that sits in the home. They give customers accurate, accessible, and near-real time consumption and pricing information. Each in-home display is securely paired with the smart meters in the home, taking information from them and displaying this for the customer.

Energy suppliers are obliged to offer domestic customers an in-home display at the point of installation so that customers can visibly see their energy consumption, and in turn use the device to see the positive impact that any energy saving has on their bills. Non-domestic businesses should speak to their supplier directly about how they can access their energy data, as they may not be offered an in-home display.

Energy suppliers offer different in-home displays, which means customer’s in-home displays may look different to their friend’s or neighbour’s.