Closing date: 9am on Tuesday 12 July 2022.

SALARY RANGE: £19,305 to £22,352 full-time equivalent (£15,444 to £17,881 for a 30-hour week).  

LOCATION: Contractually based at our office in Penrith. However, homeworking can be agreed.  Occasional meetings required at venues across Cumbria.  

HOURS: 22.5 to 30 hours per week, with flexibility to work across 3, 4 or 5 days. The working times are flexible but must include core office hours of 10am-3pm unless agreed otherwise. There may also be occasional need to work evenings/weekends for event or meeting support.  

START/END DATE: Start as soon as possible. Fixed term contract to April 2023 (with potential for extension subject to funding). 

So, you’re an experienced administrator with great customer service skills… how about using your expertise to make a real difference for people in Cumbria? 

We need a fantastic new colleague to join our friendly Cold to Cosy Homes Cumbria team. You’ll be helping Cumbrians to make their homes warmer, save energy and save money. Our service helps people who are struggling with their energy bills, including some of the most vulnerable folk in the county.  

You’ll be the first point of contact for people getting in touch with us by phone, email or via our online enquiry form, handling enquiries and arranging for our energy advisers to go out and see them. You’ll also help with all the other behind the scenes administration that keeps the Cold to Cosy Homes Cumbria service running smoothly – from supporting events to administering meetings.  

As an employee of Cumbria Action for Sustainability (CAfS), you’ll be working for an organisation that is flexible, supportive and values your wellbeing. We can offer you a healthy work/life balance, including some flexibility in when and where you work your hours, along with an employer pension contribution of 6% from day one of employment and holiday entitlement of 22 days pro rata plus bank and public holidays. 

CAfS is Cumbria’s climate change organisation. Our vision is a zero carbon Cumbria and we strive to bring about a better way of life in balance with our environment. Our mission is to empower and enable people, communities, and businesses to live and work more sustainably by sharing our knowledge, practice, skills, networks and practical experience. We manage and deliver events, advice, training and practical projects across the county as well as providing specialist consultancy services to enable individuals, communities, businesses and local authorities to drive a shift towards a Zero Carbon Cumbria.  

We hope you will consider joining us and being part of Cumbria-wide efforts to tackle climate change while making lives better.  

Below you’ll find full details about the role and the skills you’d ideally have. You’ll find these in the job description and person specification. If you can’t tick all the boxes, please do apply as we can offer support and on-the-job training to the right candidate. If you have any questions about the job or the application process, please do get in touch for an informal chat with the Cold to Cosy Homes Cumbria manager, Gareth: [email protected]

Job description & person specification

Download the job description and person specification to see full details about the role and the skills and experience you’d ideally have:

Customer Administrator– Job Description

How to apply

To apply, please download and fill in the application form below. Please do not send a CV. In the form, you’ll see some guidance on how to complete it.

CAfS Application Form

Closing date for return of applications is 9am on 12 July 2022.

Interviews will be held via Zoom on Tuesday 19 July 2022. Can’t make this date? Please do still apply, as we can make other arrangements with you. The interview process will involve one or more tasks relating to the role. Candidates shortlisted for interview will be contacted by 9am on 14th July 2022.

Some great benefits of working at CAfS

Deciding whether to apply? Working at CAfS comes with some great benefits. You’ll be joining a friendly and supportive organisation, and your wellbeing and work/life balance are hugely important to us. As well as flexibility around your working hours and location, as mentioned above, you’ll have 22 days of paid annual leave pro rata, plus bank/public holidays. We pay an employer pension contribution of 6% from day one of employment.  

Find out more about the benefits of working at CAfS >